Service Level Agreement

1. Uptime Target (Non-Guaranteed)

Playzor historically maintains approximately 99.99% uptime across its infrastructure.

This figure represents:

• A performance target
• Historical operational average
• A best-effort service objective

It is not a contractual guarantee and does not create entitlement to compensation, refunds, or service credits.

Service interruptions may occur due to maintenance, hardware faults, network issues, third-party outages, security incidents, or unforeseen technical factors.

2. Planned Maintenance

To maintain stability and security:

• Maintenance is generally announced 2–24 hours in advance when possible.
• Notifications may appear via email, status pages, or official Playzor platforms.
• Maintenance downtime is considered normal operational activity and is not included in uptime calculations.

Emergency maintenance may occur without prior notice when required for infrastructure safety.

3. Third-Party Infrastructure Dependency

Playzor may rely on third-party infrastructure providers including but not limited to:

• Data center partners
• Network transit providers
• Cloud infrastructure providers
• Security and DNS providers such as Cloudflare

Downtime caused by third-party infrastructure is outside direct Playzor control.

4. Support Response Objectives

Playzor aims to respond to support inquiries within:

• 1–24 hours for general support issues
• Faster response where operationally feasible

Response time is a service objective, not a guaranteed response commitment.

5. Performance Factors

Server performance may vary due to:

• Player load or plugin/mod configuration
• Network conditions
• Infrastructure demand levels
• Software updates or optimization requirements

Playzor strives to maintain stable infrastructure but cannot guarantee specific performance levels.

6. No Service Credits or Penalties

Because this SLA reflects operational targets rather than guarantees:

• No automatic compensation, credits, or refunds are provided based solely on uptime variations.
• Refund eligibility remains governed exclusively by the official Refund Policy.

7. Continuous Improvement Commitment

Playzor continuously works to improve:

• Infrastructure reliability
• Hardware quality
• Network performance
• Monitoring and security practices

This SLA reflects those ongoing operational goals.

8. Policy Updates

Playzor reserves the right to update this SLA at any time. Continued use of Playzor services indicates acceptance of updated terms.

9. Contact

Support & Service Inquiries: info@playzor.me

Official Website: https://playzor.me